The GM Customer Concern Verification Sheets have beendesigned to improve communications between the service customer andthe technician. The more clearly the technician understands theconcern and its symptoms, the more likely the concern will be fixedright the first time.
The GM-wide Customer Concern Verification Sheets areavailable in GM GlobalConnect. The Customer Concern VerificationSheets may be printed and reproduced locally.
Approximate Fluid Capacities
IntroductionBraking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20m
(66 ft), wh ...